In case you consider that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately via our online contact form, describing in detail the product and its defect, you will give instructions for further actions.
You have the right to return the products you bought and request their replacement:
a) in all cases in which, with proven fault of pelosof.gr, wrong products or products of poor and defective quality were sold (error in receiving the order, in the invoicing, in the shipment, damaged during transport).
b) in all cases in which there was a problem / actual defect in the product, such as in the case of a textile defect).
c) returns are not accepted due to withdrawal (change of mind) on fabrics that have been cut to measure.
We will carefully review the returned product and notify you via email within a reasonable time if you are entitled to a refund or replacement (if any). In case of defective product, you can return it for replacement, after first contacting us. In this case the return cost is borne by "I. Samuel - I. Pelosov IKE Textile Warehouse ".
In any case and for all the above cases, the maximum return period for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt. In addition, in all cases the product to be replaced must be accompanied by the original proof of purchase. For all the above cases the products to be replaced must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, along with all documents which accompanied the product (eg DAT, Retail Rep. etc.). Before each return, it is recommended to make a telephone consultation with the Online Store of "I. Samuel - I. Pelosov IKE Textile Warehouse ". In any case, return and replacement is possible under the following conditions:
a. contact the same day or the next working day with the Online Store via e-mail at [email protected] or call 210-3224883 and talk to a representative of Pelosof.gr.
b. the product has not been used, washed or treated. We are not responsible and do not replace products that have been damaged by misuse by not following the usage specifications.
c. the product is accompanied by all the necessary documents that prove the transaction (eg DAT, Retail Rep. etc.)
In case they are not returned within 15 days then the "I. Samuel - I. Pelosov IKE Textile Warehouse "may not accept any return and replacement.
The address to which the products must be sent for return, since the above conditions are met and communication has preceded, is 15 Kalamiotou Athens, PC 10560.
Once the return is approved, you will get your money back the same way you made your purchase. You will receive an email confirming that the refund amount will be credited to your account within a few days (items must be in excellent condition), We remind you that your credit card payments always depend on your bank. In case the refund amount is wrong, contact the company, and we will solve the problem as soon as possible. Pelosof.gr reserves the right to reject returns sent or notified after the return deadline or returns of items that are not in the same condition they were in when they were received. Pelosof.gr also reserves the right to modify or change the terms and conditions of transactions.
In case of cash on delivery, the refund will be made to your account within 1-3 working days in a bank that you will indicate to us. In any case shipping costs are non-refundable.
To avoid your own inconvenience, it is good to carefully check at the time of delivery of your order the condition of the products and the intact packaging, in order to identify any obvious defects, errors in the provided item, etc.