The sale of products through this website under the name pelosof.gr is carried out by "I. Samuel - I. Pelosof IKE" based at 15 Kalamotou Street, Athens, PC 10560 and Tax Registration Number 099518594, D.O.Y. 6 Athens.
Contact details of the company:
E-mail: [email protected]
Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store Pelosof.gr.
Make sure you agree to the following terms and conditions because your further use and browsing of the above website implies your explicit and unconditional consent and consent to them.
Pelosof.gr reserves the right to unilaterally modify or renew the present terms and conditions of transactions, which are made through its online store, according to its needs and transactional manners. Pelosof.gr undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store.
2. INFORMATION & PRODUCTS PROVIDED
Pelosof.gr is committed to the quality, completeness and validity of the information provided on the website, both in terms of the exact data displayed and the services provided by its online store, subject to any technical or typographical errors, which can not be predicted or have occurred unintentionally or due to interruption of the website due to force majeure.
Pelosof.gr makes every effort to portray with the greatest possible fidelity the products it exhibits to its customers. However, it can not guarantee the full and accurate matching of the colors that the customer sees on his screen with those of the product as it depends, to a large extent, on the technical characteristics of the screen and the computer of each user.
3. LIMITATION OF LIABILITY
Pelosof.gr is not liable to customers / users for damages that may arise from the execution or not of their order (except in the cases described in section 11. "Return - Replacement of Products").
It is also reserved as to the time of delivery of the goods in cases of force majeure. The online store pelosof.gr can provide no guarantee for the availability of the products, but guarantees the timely information of the final consumers about their non-availability.
In no case is the online store liable for any claims of legal or civil and / or criminal nature or for any damage (positive, special or negative which is indicative and not restrictive, divisive and / or cumulative consists of loss of profits, data, missing profits, monetary satisfaction, etc.) from visitors of the website or third parties due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or information available from it or / and from any unauthorized interference of third parties in products and / or services and / or information available through it.
4. INTELLECTUAL PROPERTY RIGHTS
This website is the official online store of the company "I. Samuel - I. Pelosov IKE ". All content of the website, including images, graphics, photos, drawings, texts, services and products are the intellectual property of "I. Samuel - I. Pelosof IKE Textile Warehouse ", and are protected according to the relevant provisions of Greek law, European law and international conventions.
Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the actual provider of the content of the website is prohibited. Reproduction, re-release, upload, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written permission of "I. Samuel - I. Pelosov IKE Textile Warehouse ".
The names, images, logos and insignia that represent the company, and / or its online store pelosof.gr and / or third parties contracted with them as well as their products or services, are exclusive trademarks and insignia of "I . Samuel - I. Pelosof IKE Textile Warehouse ", and / or Pelosof.gr and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property. In any case, their appearance and display on the website pelosof.gr should in no way be construed as a transfer or assignment of their license or right of use.
5. USER RESPONSIBILITY
The users of the pelosof.gr website accept that they will not use the online store of "I. Samuel - I. Pelosov IKE Textile Warehouse ", for sending, publishing, sending by e-mail or transmitting in any other way any content is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene, obscene, libelous of another person, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way; acquired or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights, contains software viruses or any other code, files or programs for the purpose of interruption, damage, the destruction or equipment of the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content used to collect or store personal data about other users.
In any case and subject to the above, the user has the ability to inform third parties (indicatively via e-mail, facebook, twitter, etc.) about the offers available through the website.
Like most sites, pelosof.gr uses alphanumeric identification files, the so-called cookies. Cockies are essential files in order to facilitate specific functions of our online store, as they ensure its smooth operation. Cockies are small harmless files (Text files), which are sent and temporarily stored on the user's computer, enabling websites such as pelosof.gr to communicate with the user, recognizing him after frequent use and facilitating his access to it. and its transactions. This is achieved by collecting data, which also optimizes the content of our website.
Pelosof.gr "recognizes the importance of the issue of the security of your Personal Data as well as your Electronic Transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information, which is related to your personal information and your transactions, is secure and confidential. The company has adopted procedures, which protect the personal data provided by users through the Website or by any other means (eg by telephone). These procedures protect the User's data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this information is accurate and used correctly. The connection of users to the website is secure, because digital authentication technology is used. The security of the Online store of "I. Samuel - I. Pelosov IKE Textile Warehouse "is achieved by the following methods:
The codes used for your identification are two: the Password (e-mail or username) and the Personal Security Code (password), which every time you enter them provide you with absolute security access to your personal information.
Allows you to change your Personal Security Password as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the online store of "PELOSOF - FABRIC WAREHOUSE, SAMUEL PELOSOF", is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth).
Controlled Access (firewall)
Access to the systems of "PELOSOF - FABRIC WAREHOUSE, SAMUEL PELOSOF" (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information company.
Confidentiality of Transactions
As mentioned above, confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to pelosof, gr is confidential and "I. Samuel - I. Pelosov IKE Textile Warehouse "has taken all the necessary measures so that they can be used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:
Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.
Pelosof.gr does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is imposed by a court decision or decision of another public authority.
In case pelosof.gr uses third parties to support its systems, it takes care to ensure confidentiality.
The user can request any information kept about him, as well as their correction in case the existence of an error can be documented.
For your own safety, you should also treat all information provided through the service as confidential and confidential and do not disclose any information to third parties.
You will receive informative emails about new products and offers only if you wish and declare it during your registration as a member.
7. PROTECTION OF PERSONAL DATA
During your visit to the pages of pelosof.gr and in order to order products, but also to ensure the possibility of contacting you so that we can inform you about our new products, you may be asked to state information that concerns you (name, electronic address, date of birth, etc.). Any personal data that you declare anywhere on the pages and services of the website of pelosof.gr, are intended solely to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of Law 2472 / 97 on the protection against processing of personal data, as in force from time to time.
The online store pelosof.gr operates in accordance with applicable Greek and EU legislation and safely keeps your personal data for as long as you are registered in a service of pelosof.gr which are deleted after the termination of the transaction in any way. The personal data you declare in the online store pelosof.gr are used exclusively by it, in order to support, promote and execute the transaction.
The data kept in the file may be disclosed to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legal provisions. The customer has, within the framework of the legislation on telecommunications privacy, the rights of information and objection provided by articles 11 to 13 of law 2472/1997.
In any case, the online store of "I. Samuel - I. Pelosov IKE Textile Warehouse ", in no way reveals or publishes your personal data and information that you trust us. The personal data that you make available to us by registering as a member are used exclusively for the execution of your transactions. All information is encrypted and stored in complete security.
8. PURCHASE OF PRODUCTS
If you are looking for something specific, you can enter relevant keywords in the "search" field and you will be led directly to your specific choice.
Buy Without Registration / Buy As Guest:
This website also allows shopping through the "buy as a visitor" feature. This method of purchase requires only the necessary data to process your order. Once the purchase process is complete, you will be given the opportunity to register as a member or continue as an unregistered member.
9. CANCELLATION POLICY
The customer can immediately cancel any order whose products are in collection. In case the fabrics have been cut and your order has been executed, you do not have the option to cancel it. The cancellation is made at the request of the customer via telephone.
10. MONEY RETURN
In every market, we consider it our duty to protect the buyer, in order to improve the buying and selling experience and to eliminate uncertainty and possible mistakes. Therefore, we need to clarify what the return conditions are and what they are not. The procedure must be fair, clear and transparent to all parties, in order to avoid any misunderstandings. It is clarified that the terms of the Refund Policy are accepted by the buyers if they use the services of the website pelosof.gr.
11. RETURN - REPLACEMENT OF PRODUCTS
In case you consider that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately via our online contact form, describing in detail the product and its defect, you will give instructions for further actions.
You have the right to return the products you bought and request their replacement:
a) in all cases in which, with proven fault of pelosof.gr, wrong products or products of poor and defective quality were sold (error in receiving the order, in the invoicing, in the shipment, damaged during transport).
b) in all cases in which there was a problem / actual defect in the product, such as in the case of a textile defect).
c) returns are not accepted due to withdrawal (change of mind) on fabrics that have been cut to measure.
We will carefully review the returned product and notify you via email within a reasonable time if you are entitled to a refund or replacement (if any). In case of defective product, you can return it for replacement, after first contacting us. In this case the return cost is borne by "I. Samuel - I. Pelosov IKE Textile Warehouse ".
In any case and for all the above cases, the maximum return period for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt. In addition, in all cases the product to be replaced must be accompanied by the original proof of purchase. For all the above cases the products to be replaced must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, along with all documents which accompanied the product (eg DAT, Retail Rep. etc.). Before each return, it is recommended to make a telephone consultation with the Online Store of "I. Samuel - I. Pelosov IKE Textile Warehouse ". In any case, return and replacement is possible under the following conditions:
a. contact the Online Store the same day or the next working day via e-mail at [email protected] or call 210-3224883 and speak with a representative of Pelosof.gr.
b. the product has not been used, washed or treated. We are not responsible and do not replace products that have been damaged by misuse by not following the usage specifications.
c. the product is accompanied by all the necessary documents that prove the transaction (eg DAT, Retail Rep. etc.)
In case they are not returned within 15 days then the "I. Samuel - I. Pelosov IKE Textile Warehouse "may not accept any return and replacement.
The address to which the products must be sent for return, since the above conditions are met and communication has preceded, is 15 Kalamiotou Athens, PC 10560.
Once the return is approved, you will get your money back the same way you made your purchase. You will receive an email confirming that the refund amount will be credited to your account within a few days (items must be in excellent condition), We remind you that your credit card payments always depend on your bank. In case the refund amount is wrong, contact the company, and we will solve the problem as soon as possible. Pelosof.gr reserves the right to reject returns sent or notified after the return deadline or returns of items that are not in the same condition they were in when they were received. Pelosof.gr also reserves the right to modify or change the terms and conditions of transactions.
In case of cash on delivery, the refund will be made to your account within 1-3 working days in a bank that you will indicate to us. In any case shipping costs are non-refundable.
To avoid your own inconvenience, it is good to carefully check at the time of delivery of your order the condition of the products and the intact packaging, in order to identify any obvious defects, errors in the provided item, etc.
12. PAYMENT METHODS
By Deposit in a Bank Account:
This way you can discount the total cost of your order by depositing in the following Bank account that we work with:
Deposit in a Eurobank bank account.
Account number: 0026 - 0204 - 2702 - 0011 - 7655
Iban account number: GR12 - 026 - 0204 - 0000 - 2702 - 0011 - 7655
Account holder: I. Samuel I. Pelosov PC